HOW TO ORDER A BIKE
Bikes purchased from our website (www.whyte.bike) are shipped from Whyte’s UK warehouse, for assembly and collection from participating Whyte dealers. Bikes cannot be ordered directly to customers home or work addresses.
- Visit the desired bike page, check our sizing guide and add the preferred size bike to the basket.
- On the checkout page you'll be presented with a 'Whyte Dealer Collection' option and following image will appear.
- Search for your preferred Whyte dealer from a list of participating Whyte dealers across the UK by entering your town/city or postcode.
- Fill in the remaining details of the form including your full name, phone number and billing address.
- Select a payment method and complete the required fields.
- Double check your entries and when you’re satisfied, click ‘Confirm & Pay Now’.
- When complete you will automatically receive an order confirmation email.
DISPATCHING YOUR BIKE
Once the order has been processed and dispatched, we will send you a ‘Whyte Bike Dispatched’ confirmation email. This email confirms that the bike has left our premises and will shortly arrive with your selected Whyte dealer. Once received the Whyte dealer will perform a Pre-Delivery Inspection and make the bike safe and ready for use.
COLLECTING YOUR NEW BIKE
When your bike is ready for collection, your chosen Whyte dealer will contact you directly by phone and arrange with you an appropriate time for you to collect the bike.
To collect your bike, you will need the following:
For Credit/Debit card - A current UK or EU photocard driving license or passport and the payment card must be shown upon collection.
For CycleScheme - A current UK or EU photocard driving license or passport must be shown upon collection..
For PayPal - A current UK or EU photocard driving license or passport must be shown upon collection. Also proof of your current address must be shown upon collection. This address must match that which appears on your PayPal account or V12 application. Acceptable documents include - recent household utility bill, bank, building society or credit card statement (less than 3 months old) or a current local authority tax bill are all acceptable documents. Please note a mobile phone bill is not acceptable as proof of address.
For V12 Finance- A current UK or EU photocard driving license or passport must be shown upon collection. Also proof of your current address must be shown upon collection. This address must match that which appears on your PayPal account or V12 application. Acceptable documents include - recent household utility bill, bank, building society or credit card statement (less than 3 months old) or a current local authority tax bill are all acceptable documents. Please note a mobile phone bill is not acceptable as proof of address. In addition to your proof of address you will need to show your V12 application reference number- The 7-digit number from your v12 confirmation email.
Please note - only the person whose name appears on the transaction will be able to collect the bike.
UPON COLLECTION OF YOUR BIKE
When you arrive at your chosen Whyte dealer, you will be asked to present the documents mentioned above. Aside from this you will be asked to sign a 'Handover Collection Form'. Signing this form confirms you are happy with the bike, its condition and its setup. The Whyte dealer will then sign the same form and this will serve as confirmation that you have collected the bike.
HOW LONG DOES THIS PROCESS TAKE?
Bikes take 1-2 working days to dispatch from our premises. Delivery to the Whyte dealer takes an additional 1-2 working days. The whole process from ordering to collection takes 6-8 working days on average. Please note – orders placed on a weekend or national holiday will not be processed until the next working day.
Purchasing a bike using our Click and Collect service automatically registers your bike for the extended 4-year frame warranty.
For more information of our extended frame warranty, follow this LINK
HOW TO ORDER A BIKE WITH ADDITIONAL ACCESSORIES/CLOTHING
If your order contains a BIKE, then any other items in the order will be tied to the same delivery which must be collected from your local participating Whyte dealer when collecting the bike - orders cannot be split. If you have ordered accessories that you would like fitted to your new bike before collection (e.g. mudguards, bottle cage etc.), you must discuss this with the participating Whyte dealer as an additional charge may be incurred for labour costs involved in the fitting.
HOW TO ORDER ACCESSORIES/CLOTHING
- Any order that does not contain a bike can only be delivered to a personal or work address.
- During the checkout process you’ll be presented with the following image-
- Simply select the desired item/s and complete the process of filling in the delivery address, billing address and payment.
Payment is made when the order is confirmed, before the goods are dispatched to the Collection Point Whyte retailer or to your home/work address. Payment can be made by UK Credit Card, UK Debit Card, PayPal or V12 Finance.
The V12 Finance options differ depending upon price range and date of release of our bikes. Please see the finance options on the bike pages to see what options are available. V12 deposits are paid as part of the application process and payment is taken immediately. The payment of the monthly instalments is triggered by V12 when the bike has been collected from your chosen Whyte dealer.
DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (UK)
Accessories and clothing take 1-2 working days to dispatch. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail First Class or DPD local. Orders under £20 will incur a £3 flat rate delivery charge.
DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING – NEXT WORKING DAY TRACKED DELIVERY (UK ONLY)
Available at the checkout is a next working day tracked delivery service. This service is charged at a flat rate of £6. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail Special Delivery Guaranteed (items guaranteed before 9PM) or DPD Courier Next Working Day Delivery. Please note orders placed on weekends will not be processed until the next working day.
DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (OVERSEAS DELIVERY)
Whyte has a number of authorised Whyte distributors covering over 20 countries. For a full list click HERE. Deliveries are charged at a flat rate of £10. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail or DPD. Deliveries take 14 working days on average.
**IMPORTANT DELIVERY ARRANGEMENTS FOR LARGER ACCESSORIES ORDERED ON FRIDAYS**
We are unable to provide a fast delivery service on the following items if ordered /processed on a Friday. This is due to the additional costs and limited service from our courier. The items include- Bike Bags, Drop It Seatpost, Mudguards & Panzer rim protection.
YOUR RIGHT TO CANCEL (BIKE SALES ONLY)
Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. To cancel, complete the cancellation form here. You’ll need the order reference number which can be found on the email we sent you confirming your order.
If you cancel the order before taking receipt of the goods, we will arrange a full refund of the purchase price against the original method of payment.
If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, you then have a further 14 days to return the goods, at your expense, to the shop where you collected them. You must take reasonable care of the goods and return them in original showroom condition. On safe receipt of the goods back at the collection shop we will issue a full refund of the purchase price against the original method of payment.
YOUR RIGHT TO CANCEL (PARTS, ACCESSORIES & CLOTHING)
If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, we will then inform you of how you can return the item/s. You must take reasonable care of the goods and return them in original condition. On safe receipt of the goods we will issue a full refund of the purchase price against the original method of payment.
Under the Consumer Rights Act 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you take ownership of the goods. If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item. If you are asked to return an item that arrived damaged, not as described or faulty, then we will refund the total cost of the return.
We are Whyte Bikes Ltd.
Our address is Whyte Bikes Ltd., Whitworth Road, St Leonards on Sea, East Sussex, TN37 7PZ, UK
Our company registration number is 02131034. Whyte Bikes Ltd is a member of the association of Cycle Traders.
Our email address is email@example.com
Our phone number is 0330 088 3334
Our opening hours are 8-5, Monday-Friday (excluding public holidays). Orders are not processed or dispatched outside of these hours.
All prices shown are in £ GBP and include VAT at the appropriate UK rate
The www.whyte.bike website is available in English only.
The Glencoe combines brand-new our Gravel/Adventure frame with Road Plus tyres. These high air volume 650b tyres have the same rolling circumference as a 700c X 28c setup and give huge levels of comfort and security on even the roughest road surfaces.
1 x 11 gearing offers simplicity and efficiency that cannot be rivalled. The v3 Glencoe is fitted with APEX full hydraulic disc brakes for additional stopping power and control.
Whether you're an inner-city, year-round commuter or a C or D back-road rider, the Glencoe is the perfect bike to give you control on unpredictable surfaces. The Glencoe is the most versatile all-round road bike we have ever made.
|COLOUR||Matt Granite with Copper & Grey
||CASSETTE||SunRace CSMS8, 11-42, 11 Speed
|FRAME||6061 Alloy, Hydro Formed T6 Aluminium, Multi Butted, SCR, Tapered Head Tube, Custom Drawn, Chainstay Flat Mount 160mm Disc Mount, DOX Cable Routing
||CHAIN||SunRace CN11, Black, 11 Speed
|FORK||Whyte Straight Bladed 6061 Alloy, Tapered Alloy Steerer, Internal Cable Routing, Flat Mount Dropouts, 12mm x 100mm Stealth Through Axle, Eyelets for Mudguards
||CRANKSET||Whyte, Forged Cranks, Direct Mount 44T Narrow Wide Chainring, 11 Speed
|REAR SHOCK||N/A||BOTTOM BRACKET||Shimano SM-RS500, 68mm
|HEADSET||FSA No. 42, Integrated Road, 1 1/2" Lower and 1 1/8" Upper Sealed Cartridge Bearings
||SEATPOST||Whyte 6061 Alloy, 20mm Offset, 27.2mm x 350mm, 2 Bolt Clamp
|REAR HUB||Alloy, Double Sealed Cartridge Bearings, 12mm x 142mm Through Axle, Centre-lock, 32 Hole, concealed hex key
||SADDLE||Whyte Custom, Light Weight Triple Density Base, Triple Panel Design
|FRONT HUB||Alloy, Double Sealed Cartridge Bearings, 12mm x 100mm Through Axle, Centre-Lock, 32 Hole, concealed hex key
||HANDLEBAR||Controltech, 6061 Alloy, Gravel/Road compact drop, 10mm riser bar, 31.8mm x 440mm 50cm, 460mm 52&54cm, 480mm 56&58cm
|SPOKES||DT Swiss Champion 2.0mm, Black Stainless, Brass Nipples
||STEM||Whyte Alloy, +-7° Rise, 50cm 60mm, 52cm 70mm, 54cm 80mm, 56/58cm 90mm Extension
|RIMS||WTB ST i25 TCS 2.0 System, Pinned Joint, Tubeless Ready, 32 Hole
||GRIPS||Whyte Anti Slip, Cross Bar Tape
|TYRE||WTB Horizon TCS System 650b x 47c, Light/Fast, Tan Sidewall, Dual DNA Compound, Lightweight Tubeless Casing
||BRAKES FRONT||SRAM Apex 1 Hydraulic, 160mm Flat Mount, Internal Routing
|SHIFT LEVERS||SRAM Apex 1, 11 Speed
||BRAKES REAR||SRAM Apex 1 Hydraulic, 160mm Flat Mount, Internal Routing
|FRONT MECH||N/A||BRAKE LEVERS||SRAM Apex 1
|REAR MECH||SRAM Apex 1, Long Cage, 11 Speed
|5’2″ – 5’5″||5’5″ – 5’8″||5’8″ – 5’11″||5’11″ – 6’2″||6’2″ – 6’5″|
|157 – 165 cm||165 – 172 cm||172 – 180 cm||180 – 187 cm||187 – 195 cm|
HEAD TUBE ANGLE
SEAT TUBE ANGLE
TOP TUBE HORIZONTAL
BB HEIGHT ABOVE GROUND
STAND OVER HEIGHT
CHAIN STAY LENGTH
SEAT POST DIAMETER
HEAD TUBE LENGTH
SEAT TUBE LENGTH