HAVE YOU CONTACTED YOUR LOCAL WHYTE DEALER?
In order to offer you the best possible level of service, our bikes are only available through a network of the best premium retailers across the UK. Both before and after your purchase your local Whyte retailer can answer almost any conceivable question about Whyte bikes.
WHERE CAN I BUY A WHYTE BIKE
A list of Whyte dealers is available here DEALERS
WHERE IN THE WORLD CAN I BUY A WHYTE BIKE
There are over 200 stockists in the UK & Ireland. Overseas we have a number of distributors throughout Europe and the rest of the world INTERNATIONAL
WHEN WILL A BIKE BECOME AVAILABLE
Your local Whyte dealer has up to date information on which bikes are available & when. Pre-orders are only available through a Whyte dealer
WHAT SIZE DO I NEED
Each bike has its own individual size guide on the relevant bike page. If you are in doubt about which size you need, please contact your local Whyte dealer who will be able to assist.
HOW DOES CLICK & COLLECT WORK
Click here for all the terms & conditions CLICK & COLLECT
WHAT IS MY WARRANTY
Details of the Whyte warranty are available here REGISTER - ALL WARRANTY ISSUES MUST GO THROUGH YOUR SUPPLYING WHYTE DEALER
WHAT IS MY WARRANTY ON COMPONENTS
Whyte branded components fitted to your bike come with a 1 year limited warranty, applicable to the original owner only. Components from other brands will have either a 1 or 2 year limited warranty depending upon the manufacturer. Please visit their websites for details on warranty - ALL WARRANTY ISSUES MUST GO THROUGH YOUR SUPPLYING WHYTE DEALER
HOW CAN I EXTEND MY FRAME WARRANTY
You can register for extended frame warranty here REGISTER
WHERE CAN I FIND MY FRAME NUMBER
Usually located on the underside of the bottom bracket shell. Some newer models have the number located on the underside of the lower section of the downtube. For e-MTB it's stamped on the inside of the downtube battery housing (battery cover needs careful removal)
CAN I TRANSFER MY WARRANTY?
Warranty only applies to the original owner of the bike and is non-transferable.
WHERE CAN I FIND ADDITIONAL INFO ON MY BIKE
In the Owners handbook – PDF versions available here DOCUMENTS Most of the key current specification and geometry detail is available on the bike pages relevant to your model on the website. If you have an older model, please use our documents page to download the appropriate spec sheet. If you are still unable to find the information you are looking for please contact your nearest Authorised Whyte dealer who will be able to assist you.
If your bike is model year 2020 onwards it will have a QR code printed on the frame. Scanning this with your phone will take you to a extended specification page with replacement part codes.
REPLACING MY BEARINGS UNDER WARRANTY
If you are the original owner of the bike and want to make a claim under the lifetime pivot bearing warranty, please contact the Whyte dealer where you purchased the bike. They will check that you are the original owner and make sure that the bearings have not been abused i.e. cleaned with detergent or jet washed. Fitting these bearings requires specific tools that your local Whyte dealer will have.
Please note that some original documentation that went out with eBike and mechanical full suspension bikes, contained a typo that mistakenly made reference to “6802” bearings being used for the pivots and linkages. The correct reference number should be “3802” bearings throughout.
REPLACEMENT DROPOUT HANGERS
Use this guide to find the correct dropout hanger - DROPOUT HANGERS
TOUCH UP PAINT
Use this guide to find the correct touch up paint - PAINT
Use this guide to find the correct freehub - FREEHUBS
Use this guide to find the correct headset- HEADSETS
Use this guide to find the correct mudguards- MUDGUARDS
ORDERING PARTS FROM ABROAD
Overseas we have a number of distributors and dealers throughout Europe and the rest of the world, we strongly recommend contacting your nearest distributor for ordering clothing or accessories INTERNATIONAL
We do not endorse or recommend any after-market parts or accessories that aren't already specced on our bikes. For advice on altering or upgrading components contact your local Whyte dealer. This also applies to adding items such as pannier racks, child seats & pedals
RETURNING PARTS, ACCESSORIES OR CLOTHING
To return clothing, parts or accessories purchased through our website www.whyte.bike please fill in this form.
Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. To cancel, complete the cancellation form here. You’ll need the order reference number which can be found on the email we sent you confirming your order. If you cancel the order before taking receipt of the goods, we will arrange a full refund of the purchase price against the original method of payment.If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, we will then inform you of how you can return the item/s. You must take reasonable care of the goods and return them in original condition. On safe receipt of the goods we will issue a full refund of the purchase price against the original method of payment.
CONTACT US FORM
If you've read the FAQ above and still need to ask us a question. Please use the form below.
Please note - ALL WARRANTY ISSUES MUST GO THROUGH YOUR SUPPLYING WHYTE DEALER
In order to offer you the best possible level of service, our bikes are only available through a network of the best premium retailers across the UK. Both before and after your purchase your local Whyte retailer can answer almost any conceivable question about Whyte bikes. Find your local Whyte dealer here - LINK
Please allow 5-7 working days for a comprehensive answer.