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HOW TO ORDER A BIKE

Bikes purchased from our website whyte.bike are shipped from Whyte’s UK warehouse, for assembly and collection from participating Whyte dealers.

1. Visit the desired bike page, check our sizing guide and add the preferred size bike to the basket.
2. On the checkout page you'll be presented with a 'Whyte Dealer Collection' option and following image will appear.
3. Search for your preferred Whyte dealer from a list of participating Whyte dealers across the UK by using your town/city or postcode. 
4. Fill in the remaining details of the form including your full name, phone number and billing address. 
5. Select a payment method and complete the required fields.
6. Double check your entries and when you’re satisfied, click ‘Confirm & Pay Now’.
7. When complete you will automatically receive an order confirmation email.

DISPATCHING YOUR BIKE

Once the order has been processed and dispatched, we will send you a ‘Whyte Bike Dispatched’ confirmation email. This email informs you that the bike has left our premises and will shortly arrive with your selected Whyte dealer. Once received the Whyte dealer will perform a Pre-Delivery Inspection and make the bike safe and ready for use. 

COLLECTING YOUR NEW BIKE

When your bike is ready for collection, we will send you a ‘Whyte Bike Ready For Collection’ email. You will not be able to collect your bike until you have received this email.

To collect your bike, you will need the following:

• Email – A copy of the ‘Collection Confirmation Email’ on your phone/device or printed
• ID - A current UK or EU photocard driving license or passport.
• Proof of payment - This is dependent upon which payment method you have used.

For credit/debit card - The payment card must be shown upon collection.

For PayPal and V12 Finance- Proof of your current address must be shown upon collection. This address must match that which appears on your PayPal account. Acceptable documents include - recent household utility bill, bank, building society or credit card statement (less than 3 months old) or a current Local authority tax bill are all acceptable documents. Please note a mobile phone bill is not acceptable as proof of address.

For V12 Finance – in addition to your proof of address you will need to show your V12 application reference number- The 7-digit number from your v12 confirmation email.

Please note - only the person whose name appears on the transaction will be able to collect the bike.

HOW LONG DOES THIS PROCESS TAKE?

If a bike is ordered prior to 3pm on a week day, then the bike should be dispatched same day. Delivery to the Whyte dealer usually takes 1 working day. The whole process from ordering to collection takes 3-4 working days on average. Please note – orders placed on a weekend or national holiday will not be processed until the next working day.

BIKE REGISTRATION

Purchasing a bike using our Click and Collect service automatically registers your bike for the extended 4-year frame warranty. 

For more information of our extended frame warranty, follow this LINK

HOW TO ORDER A BIKE WITH ADDITIONAL ACCESSORIES/CLOTHING

If your order contains a BIKE, then any other items in the order will be tied to the same delivery which must be collected from your local participating Whyte dealer when collecting the bike - orders cannot be split.  If you have ordered accessories that you would like fitted to your new bike before collection, you must discuss this with the participating Whyte dealer, as an additional charge may be incurred for labour costs for the fitting.

HOW TO ORDER ACCESSORIES/CLOTHING

1. Any order that does not contain a bike can only be delivered to a personal or work address. 
2. During the checkout process you’ll be presented with the following image-
3. Simply select the desired item/s and complete the process of filling in the delivery address, billing address and payment. 

PAYMENT

Payment is made when the order is confirmed, before the goods are dispatched to the Collection Point Whyte retailer. Payment can be made by UK Credit Card, UK Debit Card, PayPal or V12 Finance.

The V12 Finance options differ depending upon price range and date of release of our bikes. Please see the finance options on the bike pages to see what options are available. 

DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (UK)

Accessories and clothing are generally dispatched same day if ordered before 2PM. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail First Class or DPD local. 

DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING – FASTER SERVICE (UK ONLY)

Available at the checkout is a next day signed for service. This service is charged at a flat rate of £6. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail Special Delivery Guaranteed (items guaranteed before 1PM) or DPD Courier Next Working Day Delivery.

DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (OVERSEAS DELIVERY)

Whyte has a number of authorised Whyte distributors covering over 20 countries. For a full list click HERE. Currently we only deliver to European countries that aren't covered by an authorised Whyte distributor. Deliveries are charged at a flat rate of £6. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail or DPD. Deliveries take 12 days on average.

YOUR RIGHT TO CANCEL

Under Consumer Contract Regulations 2014 you can cancel your order for any reason,  at any time from the moment you place your order online to 14 days from the day that you receive the goods. To cancel, complete the cancellation form here.  You’ll need the order reference number which can be found on the email we sent you confirming your order.

If you cancel the order before taking receipt of the goods, we will arrange a full refund of the purchase price against the original method of payment.

If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, you then have a further 14 days to return the goods, at your expense, to the shop where you collected them.  You must take reasonable care of the goods and return them in original showroom condition. On safe receipt of the goods back at the collection shop we will issue a full refund of the purchase price against the original method of payment.

FAULTY GOODS

Under the Consumer Rights Act 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.  This right is limited to 30 days from the date you take ownership of the goods.  If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item.  If you are asked to return an item that arrived damaged, not as described or faulty, then we will refund the total cost of the return.

ABOUT US

We are ATB Sales Ltd., the company that owns Whyte Bikes and also acts as the UK distributor for Whyte.

Our address is ATB Sales Ltd., Whitworth Road, St Leonards on Sea, East Sussex, TN37 7PZ, UK

Our company registration number is 02131034. ATB Sales Ltd is a member of the association of Cycle Traders.

Our email address is shop@whyte.bike

Our phone number is 0330 088 3334 

PRICES

All prices shown are in £ GBP and include VAT at the appropriate UK rate

LANGUAGE

The whyte.bike is available in English only.