909 v3

**UPDATE - IMPORTANT INFORMATION PLEASE READ**

We have updated our procedures to maintain supply to you and our dealer network during this time of necessary social distancing, temporarily adding Home Delivery as an option for Whyte Click and Collect customers. 

When placing an order for Home Delivery, please type “Home Delivery” in the notes field on the Basket page. Then enter your postcode and select your chosen local Whyte dealer as normal. This Home Delivery option will be available for the duration of Covid-19 social distancing requirements. Home deliveries will only be available to the address where the payment card is registered, or to the home address shown on the v12 Finance agreement. Subject to availability. Home delivery is only available in the UK, unless offered by your local distributor.

HOW TO ORDER A BIKE

Bikes purchased from our website www.whyte.bike are shipped from Whyte’s UK warehouse, for assembly and collection from participating Whyte dealers. Bikes cannot be ordered directly to customers home or work addresses.

1. Visit the desired bike page, check our sizing guide and add the preferred size bike to the basket.
2. On the checkout page you'll be presented with a 'Whyte Dealer Collection' option and following image will appear.
3. Search for your preferred Whyte dealer from a list of participating Whyte dealers across the UK by entering your town/city or postcode. 
4. Fill in the remaining details of the form including your full name, phone number and billing address. 
5. Select a payment method and complete the required fields.
6. Double check your entries and when you’re satisfied, click ‘Confirm & Pay Now’.
7. When complete you will automatically receive an order confirmation email.

DISPATCHING YOUR BIKE

Once the order has been processed and dispatched, we will send you a ‘Whyte Bike Dispatched’ confirmation email. This email informs you that the bike has left our premises and will shortly arrive with your selected Whyte dealer. Once received the Whyte dealer will perform a Pre-Delivery Inspection and make the bike safe and ready for use. 

COLLECTING YOUR NEW BIKE

When your bike is ready for collection, your chosen Whyte dealer will contact you directly by phone and arrange with you an appropriate time for you to collect the bike.

To collect your bike, you will need the following:

For Credit/Debit card - A current UK or EU photocard driving license or passport and the payment card must be shown upon collection.

For CycleScheme - A current UK or EU photocard driving license or passport must be shown upon collection..

For PayPal - A current UK or EU photocard driving license or passport must be shown upon collection. Also proof of your current address must be shown upon collection. This address must match that which appears on your PayPal account or V12 application. Acceptable documents include - recent household utility bill, bank, building society or credit card statement (less than 3 months old) or a current local authority tax bill are all acceptable documents. Please note a mobile phone bill is not acceptable as proof of address.

For V12 Finance- A current UK or EU photocard driving license or passport must be shown upon collection. Also proof of your current address must be shown upon collection. This address must match that which appears on your PayPal account or V12 application. Acceptable documents include - recent household utility bill, bank, building society or credit card statement (less than 3 months old) or a current local authority tax bill are all acceptable documents. Please note a mobile phone bill is not acceptable as proof of address. In addition to your proof of address you will need to show your V12 application reference number- The 7-digit number from your v12 confirmation email.

Please note - only the person whose name appears on the transaction will be able to collect the bike.

UPON COLLECTION OF YOUR BIKE

When you arrive at your chosen Whyte dealer, you will be asked to present the documents mentioned above. Aside from this you will be asked to sign a 'Handover Collection Form'. Signing this form confirms you are happy with the bike, its condition and its setup. The Whyte dealer will then sign the same form and this will serve as confirmation that you have collected the bike.

HOW LONG DOES THIS PROCESS TAKE?

Bikes take 1-2 working days to dispatch from our premises. Delivery to the Whyte dealer usually takes 1-2 working days. The whole process from ordering to collection takes 6-8 working days on average. Please note – orders placed on a weekend or national holiday will not be processed until the next working day.

BIKE REGISTRATION

Purchasing a bike using our Click and Collect service automatically registers your bike for the extended 4-year frame warranty. 

For more information of our extended frame warranty, follow this LINK

HOW TO ORDER A BIKE WITH ADDITIONAL ACCESSORIES/CLOTHING

If your order contains a BIKE, then any other items in the order will be tied to the same delivery which must be collected from your local participating Whyte dealer when collecting the bike - orders cannot be split.  If you have ordered accessories that you would like fitted to your new bike before collection, you must discuss this with the participating Whyte dealer, as an additional charge may be incurred for labour costs involved in the fitting.

HOW TO ORDER ACCESSORIES/CLOTHING

1. Any order that does not contain a bike can only be delivered to a personal or work address. 
2. During the checkout process you’ll be presented with the following image-
3. Simply select the desired item/s and complete the process of filling in the delivery address, billing address and payment. 

PAYMENT

Payment is made when the order is confirmed, before the goods are dispatched to the Collection Point Whyte retailer or to your home/work address. Payment can be made by UK Credit Card, UK Debit Card, PayPal or V12 Finance.

The V12 Finance options differ depending upon price range and date of release of our bikes. Please see the finance options on the bike pages to see what options are available.  V12 deposits are paid as part of the application process and payment is taken immediately. The payment of the monthly instalments is triggered by V12 when the bike has been collected from your chosen Whyte dealer.

DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (UK)

Accessories and clothing take 1-2 days for dispatch.Depending upon the size and weight of the product/s they will be delivered using either Royal Mail First Class or DPD local. Orders under £20 will incur a £3 flat rate delivery charge. 

DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING – FASTER SERVICE (UK ONLY)

Available at the checkout is a next day signed for service. This service is charged at a flat rate of £6. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail Special Delivery Guaranteed (items guaranteed before 9PM) or DPD Courier Next Working Day Delivery. Please note orders placed on weekends will not be processed until the next working day. 

DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (OVERSEAS DELIVERY)

Whyte has a number of authorised Whyte distributors covering over 20 countries. For a full list click HERE. Currently we only deliver to European countries that aren't covered by an authorised Whyte distributor. Deliveries are charged at a flat rate of £6. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail or DPD. Deliveries take 15 days on average.

**IMPORTANT DELIVERY ARRANGEMENTS FOR LARGER ACCESSORIES ORDERED ON FRIDAYS**

We are unable to provide a fast delivery service on the following items if ordered /processed on a Friday. This is due to the additional costs and limited service from our courier DPD Local. The items include- Bike Bags, Drop It Seatpost, Mudguards & Panzer rim protection. All other items processed on a Friday are still available for the faster delivery service provided by Royal Mail. 

YOUR RIGHT TO CANCEL (BIKE SALES ONLY)

Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. To cancel, complete the cancellation form here.  You’ll need the order reference number which can be found on the email we sent you confirming your order.

If you cancel the order before taking receipt of the goods, we will arrange a full refund of the purchase price against the original method of payment.

If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, you then have a further 14 days to return the goods, at your expense, to the shop where you collected them.  You must take reasonable care of the goods and return them in original showroom condition. On safe receipt of the goods back at the collection shop we will issue a full refund of the purchase price against the original method of payment.

YOUR RIGHT TO CANCEL (PARTS, ACCESSORIES & CLOTHING)

Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. To cancel, complete the cancellation form here.  You’ll need the order reference number which can be found on the email we sent you confirming your order.

If you cancel the order before taking receipt of the goods, we will arrange a full refund of the purchase price against the original method of payment.

If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, we will then inform you of how you can return the item/s. You must take reasonable care of the goods and return them in original condition. On safe receipt of the goods we will issue a full refund of the purchase price against the original method of payment.

FAULTY GOODS

Under the Consumer Rights Act 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.  This right is limited to 30 days from the date you take ownership of the goods.  If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item.  If you are asked to return an item that arrived damaged, not as described or faulty, then we will refund the total cost of the return.

ABOUT US

We are Whyte Bikes Ltd.

Our address is Whyte Bikes Ltd., Whitworth Road, St Leonards on Sea, East Sussex, TN37 7PZ, UK

Our company registration number is 02131034. Whyte Bikes Ltd is a member of the association of Cycle Traders.

Our email address is shop@whyte.bike

Our phone number is 0330 088 3334 

OPENING HOURS

Our opening hours are 8-5, Monday-Friday. Orders are not processed or dispatched outside of these hours.

PRICES

All prices shown are in £ GBP and include VAT at the appropriate UK rate

LANGUAGE

The www.whyte.bike website is available in English only.