HOW TO ORDER A BIKE
Bikes purchased from our website www.whyte.bike are shipped from Whyte’s UK warehouse, for assembly and collection from participating Whyte dealers. Bikes cannot be ordered directly to customers home addresses.
- Visit the desired bike page, check our sizing guide and add the preferred size bike to the basket.
- On the checkout page you'll be presented with a 'Whyte Dealer Collection' option and following image will appear.
- Search for your preferred Whyte dealer from a list of participating Whyte dealers across the UK by entering your town/city or postcode.
- Fill in the remaining details of the form including your full name, phone number and billing address.
- Select a payment method and complete the required fields.
- Double check your entries and when you’re satisfied, click ‘Confirm & Pay Now’.
- When complete you will automatically receive an order confirmation email.
DISPATCHING YOUR BIKE
Once the order has been processed and dispatched, we will send you a ‘Whyte Bike Dispatched’ confirmation email. This email informs you that the bike has left our premises and will shortly arrive with your selected Whyte dealer. Once received the Whyte dealer will perform a Pre-Delivery Inspection and make the bike safe and ready for use.
COLLECTING YOUR NEW BIKE
When your bike is ready for collection, we will send you a ‘Whyte Bike Ready For Collection’ email. You will not be able to collect your bike until you have received this email.
To collect your bike, you will need the following:
- Email – A copy of the ‘Whyte Bike Ready For Collection Email’ on your phone/device or printed
- ID - A current UK or EU photocard driving license or passport.
- Proof of payment - This is dependent upon which payment method you have used.
For credit/debit card - The payment card must be shown upon collection.
For PayPal and V12 Finance- Proof of your current address must be shown upon collection. This address must match that which appears on your PayPal account or V12 application. Acceptable documents include - recent household utility bill, bank, building society or credit card statement (less than 3 months old) or a current Local authority tax bill are all acceptable documents. Please note a mobile phone bill is not acceptable as proof of address.
For V12 Finance – in addition to your proof of address you will need to show your V12 application reference number- The 7-digit number from your v12 confirmation email.
Please note - only the person whose name appears on the transaction will be able to collect the bike.
UPON COLLECTION OF YOUR BIKE
When you arrive at your chosen Whyte dealer, you will be asked to present the documents mentioned above. Aside from this you will be asked to sign a 'Handover Collection Form'. Signing this form confirms you are happy with the bike, its condition and its setup. The Whyte dealer will then sign the same form and this will serve as confirmation that you have collected the bike.
Every effort has been made to ensure accuracy throughout this website. However, we do respectfully reserve the right to correct any errors, inaccuracies or omissions and to change or update bike specifications, features, prices and colours without prior notice.
HOW LONG DOES THIS PROCESS TAKE?
If a bike is ordered prior to 3pm on a week day, then the bike should be dispatched same day. Delivery to the Whyte dealer usually takes 1 working day. The whole process from ordering to collection takes 3-4 working days on average. Please note – orders placed on a weekend or national holiday will not be processed until the next working day.
Purchasing a bike using our Click and Collect service automatically registers your bike for the extended 4-year frame warranty.
For more information of our extended frame warranty, follow this LINK
HOW TO ORDER A BIKE WITH ADDITIONAL ACCESSORIES/CLOTHING
If your order contains a BIKE, then any other items in the order will be tied to the same delivery which must be collected from your local participating Whyte dealer when collecting the bike - orders cannot be split. If you have ordered accessories that you would like fitted to your new bike before collection, you must discuss this with the participating Whyte dealer, as an additional charge may be incurred for labour costs involved in the fitting.
HOW TO ORDER ACCESSORIES/CLOTHING
- Any order that does not contain a bike can only be delivered to a personal or work address.
- During the checkout process you’ll be presented with the following image-
- Simply select the desired item/s and complete the process of filling in the delivery address, billing address and payment.
Payment is made when the order is confirmed, before the goods are dispatched to the Collection Point Whyte retailer or to your home/work address. Payment can be made by UK Credit Card, UK Debit Card, PayPal or V12 Finance.
The V12 Finance options differ depending upon price range and date of release of our bikes. Please see the finance options on the bike pages to see what options are available. V12 deposits are paid as part of the application process and payment is taken immediately. The payment of the monthly instalments is triggered by V12 when the bike has been collected from your chosen Whyte dealer.
DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (UK)
Accessories and clothing are generally dispatched same day if ordered before 2PM. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail First Class or DPD local.
DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING – FASTER SERVICE (UK ONLY)
Available at the checkout is a next day signed for service. This service is charged at a flat rate of £6. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail Special Delivery Guaranteed (items guaranteed before 1PM) or DPD Courier Next Working Day Delivery. Please note orders placed on weekends will not be processed until the next working day.
DELIVERY ARRANGEMENTS FOR ACCESSORIES/CLOTHING (OVERSEAS DELIVERY)
Whyte has a number of authorised Whyte distributors covering over 20 countries. For a full list click HERE. Currently we only deliver to European countries that aren't covered by an authorised Whyte distributor. Deliveries are charged at a flat rate of £6. Depending upon the size and weight of the product/s they will be delivered using either Royal Mail or DPD. Deliveries take 12 days on average.
**IMPORTANT DELIVERY ARRANGEMENTS FOR LARGER ACCESSORIES ORDERED ON FRIDAYS**
We are unable to provide a fast delivery service on the following items if ordered /processed on a Friday. This is due to the additional costs involved with DPD Local and their Saturday delivery service. The items are - Bike Bag, Drop It Seatpost, Mudguards, Panzer rim protection & Carbon or Alloy Wheelsets. All other items processed on a Friday are still available for the faster delivery service provided by Royal Mail.
YOUR RIGHT TO CANCEL
Under Consumer Contract Regulations 2014 you can cancel your order for any reason, at any time from the moment you place your order online to 14 days from the day that you receive the goods. To cancel, complete the cancellation form here. You’ll need the order reference number which can be found on the email we sent you confirming your order.
If you cancel the order before taking receipt of the goods, we will arrange a full refund of the purchase price against the original method of payment.
If you cancel the order once you have the goods, you must notify us of your decision to cancel within 14 days of taking receipt of the goods. Once you have notified us of your cancellation, you then have a further 14 days to return the goods, at your expense, to the shop where you collected them. You must take reasonable care of the goods and return them in original showroom condition. On safe receipt of the goods back at the collection shop we will issue a full refund of the purchase price against the original method of payment.
Under the Consumer Rights Act 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you take ownership of the goods. If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item. If you are asked to return an item that arrived damaged, not as described or faulty, then we will refund the total cost of the return.
We are Whyte Bikes Ltd.
Our address is Whyte Bikes Ltd., Whitworth Road, St Leonards on Sea, East Sussex, TN37 7PZ, UK
Our company registration number is 02131034. Whyte Bikes Sales Ltd is a member of the association of Cycle Traders.
Our email address is firstname.lastname@example.org
Our phone number is 0330 088 3334
Our opening hours are 8-5, Monday-Friday. Orders are not processed or dispatched outside of these hours.
All prices shown are in £ GBP and include VAT at the appropriate UK rate
The www.whyte.bike website is available in English only.
The E-150 S is available in 5 sizes from XS to XL. Reduced offset 35mm stanchioned RockShox Yari forks perfectly complement our proprietary OTO geometry for maximum steering control and powerful Guide GE brakes with Code callipers keep the easy speed under control.
Uncompromised Whyte OTO geometry combined with an ultra-low centre of gravity means outstanding handling, balance and control. A complete eSystem from Bosch means reliability and unbeatable backup. And no big hole in our downtube to fit the battery in (it loads through an inline port at the bottom) means maximum structural integrity for minimum weight.
The brand new high-torque Bosch Gen 4 motor is super-compact with exceptionally smooth power delivery which simulates normal pedalling, and range anxiety shouldn’t be an issue as we fit a powerful 625Wh battery as standard.
“The Whyte E-150, with the brand-new Bosch 4th generation motor, and the lowest centre of gravity in the e-mountain bike world, the best handling e-bike anyone has ever made”
“This has to be the best handling e-bike by an absolute country mile. Yes Whyte, Yes!"
“The Balance of the bike is sublime”
“Perfect for an active rider who wants maximum range but doesn’t want to compromise on handling”
|e-BIKE SPECIFIC SPECIFICATION|
|MOTOR||Bosch Performance Line CX 2020 (Gen 4)
75 Nm max Torque
250 W nominal power
2.79 kg 4 Power settings including progressive eMTB mode which automatically adjusts the support
|BATTERY||Bosch 625 Wh internal PowerTube
Reaches full charge in 8.8 hours with supplied 2A Compact Charger
(or only 3.7 hours with optional aftermarket Fast Charger)
|COLOUR||Matt Gun Metal Black/Rose||CASSETTE||SRAM XG-1150 Eagle, 10-42, 11 Speed|
|FRAME||6061 Alloy, Hydro Formed T6 Aluminium, Multi Butted, Custom Drawn, Tapered Headtube, Internal BBX Cable Routing for Dropper Post and 12mm X 148mm Boost Dropouts||CHAIN||SRAM PC1110, 11 Speed|
|FORK||RockShox Yari RC 27.5", 150mm Travel, 42mm Offset, DebonAir, Motion Control RC Damper, Fast Black Coating, Tapered Steerer, 110mm x 15mm Boost, Maxle Ultimate||CRANKSET||SRAM EX1, 165mm, ISIS with X-SYNC 2, Direct Mount 34T for Bosch Gen 4, Black|
|REAR SHOCK||RockShox Deluxe Select + RT, DebonAir, Fast Black Coating, Adjustable Rebound, 2 position compression adjustment||BOTTOM BRACKET||N/A|
|HEADSET||FSA No. 57E Orbit ZS, 1 1/2" Lower and 1 1/8" Upper Sealed Cartridge Bearings||SEATPOST||Whyte drop.it II Post, 30.9mm, XS/S 125mm Travel, M/L 150mm XL 170mm Travel, Paddle Remote Lever|
|REAR HUB||Alloy, E-bike specific, Double Sealed Cartridge Bearings, 12mm x 148mm Boost Through Axle, 32 Hole||SADDLE||Whyte Custom, Triple Panel Design|
|FRONT HUB||Alloy, Double Sealed Cartridge Bearings, 15mm x 110mm Boost Through Axle, 31mm Torque Caps, 32 Hole||HANDLEBAR||Whyte Custom 6061 Alloy, 30mm Rise, 35mm Bar Bore, 780mm Wide|
|SPOKES||DT Swiss Champion 2.0mm, Black Stainless, Brass Nipples||STEM||Whyte Enduro Stem, 35mm Bar Bore, 35mm Extension|
|RIMS||WTB KOM Trail i30 TCS 2.0 System, Sleeved Joint, Super Tough Construction, Tubeless Ready, 32 Hole||GRIPS||Whyte Lock-on V Grip|
|TYRE||WTB Vigilante TCS System 27.5" X 2.5" Tough/High Grip, Tri-Tec triple compound Fast Rolling rubber, Enduro Casing, Front, WTB Verdict TCS System 27.5" X 2.5" Tough/High Grip, Tri-Tec triple compound, Fast Rolling rubber, Enduro Casing, Rear||BRAKES FRONT||SRAM Guide GE, 4 Pot with Sintered Metal Pads, 200mm Rotor|
|SHIFT LEVERS||SRAM GX-E, Single Click, MMX, 11 Speed||BRAKES REAR||SRAM Guide GE, 4 Pot with Sintered Metal Pads, 200mm Rotor|
|FRONT MECH||N/A||BRAKE LEVERS||SRAM Code R, MMX|
|REAR MECH||SRAM GX, 11 Speed||PEDALS||None|
|Click or scan the QR code for additional specification & replacement parts list.|
|4’7″ – 5’3″||5’3″ – 5’6″||5’6″ – 5’10”||5’10” – 6’2″||6’2″ – 6’6″|
|145 – 160 cm||160 – 168 cm||168 – 178 cm||178 – 188 cm||188 – 198 cm|
HEAD TUBE ANGLE
SEAT TUBE ANGLE
TOP TUBE HORIZONTAL
BB HEIGHT ABOVE GROUND
STAND OVER HEIGHT
CHAIN STAY LENGTH
SEAT POST DIAMETER
HEAD TUBE LENGTH
SEAT TUBE LENGTH